Outlook Search Not Returning Results Print

Outlook, Errors & Issues, Windows, Cache, 365
0

Overview

If Outlook search is not returning results, follow the steps below to resolve the issue.

Step 1 - Update Outlook

Go to File > Office Account > Update Options > Update Now
Install any available updates and restart Outlook

Step 2 - Rebuild the Search Index (Windows)

Go to Control Panel > Indexing Options
Click Advanced
Click Rebuild under the Troubleshooting section

Step 3 - Check Cached Exchange Mode

In Outlook, go to File > Account Settings > Account Settings
Select your account and click Change
Ensure Use Cached Exchange Mode is enabled

Notes

Rebuilding the search index may take some time depending on the size of your mailbox
Search should work properly once reindexing is complete

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