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Remote Monitoring & Management (RMM)
Remote Monitoring & Management (RMM) allows Twilight I.T. to keep an eye on your workstations and servers around the clock, catching problems early and keeping your systems patched, healthy, and running the way they should.
Monitoring
- 24/7 monitoring of workstations and servers
- Hardware health monitoring including disk, memory, and drive failures
- Performance and resource monitoring
- Automated alerts when issues are detected
- Offline and connectivity monitoring
Patch Management
- Managed operating system updates and security patches
- Third-party application patching
- Scheduled patching windows to minimize disruption
- Patch status reporting and compliance visibility
Security & Maintenance
- Security monitoring and threat alerting
- Antivirus and endpoint protection status monitoring
- Backup status monitoring where applicable
- Routine system maintenance and cleanup tasks
- Asset and software inventory tracking
Remote Support
- Secure remote access for support and troubleshooting
- Ability to assist without waiting for an on-site visit
- Proactive response to alerts before they become outages
*Remote monitoring and management is provided at no charge. Any support, remediation, or repair work required as a result of monitoring alerts is billable at our standard support rates.
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Configurable Options
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